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Support

We're here to help

Questions about your account, subscriptions, payouts, or the app? Reach out and we'll get back to you as soon as we can.

Email us

For any questions or issues, write to support@pumio.io. Include the email linked to your account and a short description of what happened — screenshots help if something looks wrong in the app or on the website.

What to expect

We typically reply within two business days. Billing and payout questions may take a little longer if we need to check with payment partners.

Signed in?

If you already have an account, you can also open a support ticket from your dashboard after signing in.

PUMIO

The full-stack creator subscription platform

Download on theApp StoreGet it onGoogle Play

Current status

All systems operational

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Product

  • Sign in
  • Create account
  • Subscriptions
  • Exclusive content
  • Mobile app

Learn

  • How it works
  • For subscribers
  • For creators
  • Dual billing
  • FAQ

Legal

  • Terms of Service
  • Privacy Policy
  • Refund Policy
  • DMCA Policy
  • Cookie Policy

Support

  • Contact support
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Stay connected

  • Blog — coming soon
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  • GitHub

PUMIO is a digital product owned and operated by Whale Group LTD. Registered in England and Wales, Company Number: 17318249. Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.