We're here to help

Browse common questions about accounts, billing, creators, and the app — or reach out to our team directly.

FAQ

Quick answers to the most common questions.

Account & sign-in

I forgot my password or cannot sign in

Use the sign-in page and choose the password reset flow for your email. If you registered but did not finish profile setup, sign in with the same email — you can continue where you left off.

Can I be both a subscriber and a creator?

How do I delete or close my account?

Subscriptions & billing

Where do I subscribe to a creator?

How do I cancel a subscription?

Refunds and charge disputes

For creators

How does creator onboarding work?

When do payouts and withdrawals happen?

Can I change subscription plans later?

Mobile app

Do the app and website share the same account?

I am not receiving notifications

Contact support

How to reach us and what to include in your message.

Email us

Write to support@pumio.io. Include the email linked to your account and a short description of what happened — screenshots help if something looks wrong in the app or on the website.

What to expect

We typically reply within two business days. Billing and payout questions may take a little longer if we need to check with payment partners.

Tips for faster help

Add the creator username, approximate date of the charge, and whether the issue is in the app or on the web. Signed-in users can also open a ticket from the Support page.

FAQ